Opening Hours for Christmas and New Year 2024–2025

UK & Ireland Customer Care Team availability during the Christmas and New Year period.

Orders, Deliveries & Collection

FORAGE AND FEED ADDITIVES

Orders and Deliveries – UK & Ireland*

Our last delivery date prior to Christmas is Friday 20th December, therefore our order cut-off for orders required before the Christmas period is as follows:

Ireland - Standard delivery service: 12:30 hrs Wednesday 18th December

UK - Standard delivery service: 12.30 hrs Wednesday 18th December

UK - Express next day service** 12.30 hrs Wednesday 18th December

Standard Orders received after the above cut off dates/times and before 12:30 on Friday 20th December will be delivered from Monday 23rd December 2024, depending on destination. Anything ordered after cut-off Friday 20th will be delivered from Monday 23rd December 2024.
*excluding made to order products  **limited availability, cannot be guaranteed. Please check before ordering.

Orders and Deliveries – Europe

Vehicle and vessel availability on the lead up to and during Christmas can be limited therefore all orders must be with us no later than Monday November 20th.

Please note that we will do everything we can to ensure that orders and despatches are met by our forwarders, however there may well be delays outside of our control and as such there may be changes with transport nearer the time which we will endeavour to keep you updated.

Orders and Deliveries – Rest of World

Vehicle and vessel availability on the lead up to and during Christmas can be limited. To ensure dispatch prior to Christmas kindly request that orders are placed on or before Monday 13th November.

Please note that we will do everything we can to ensure that orders and despatches are met by our forwarders, however there may well be delays outside of our control and as such there may be changes with transport nearer the time of which we will endeavour to keep you updated.

Collections 

Our offices in Port Talbot will be open on the days indicated below. 

Feed Fats for UK & Ire (excluding made-to-order products)

Our last delivery date prior to Christmas is Wednesday 18th December, therefore our order cut-off for orders required before the Christmas period is as follows:

Last Order Dates:

UK - 12.30hrs Friday 13th December

Ireland (1-11 pallets) - 12:30hrs Monday 16th December

Ireland (12-22 pallets) - 12:30hrs Wednesday 11th December

Orders received after the above cut off dates/times and before 11:30 on Friday 20th December will be delivered from Thursday 3rd January 2025, depending on destination. Anything ordered after cut-off Friday 20th will be delivered from Monday 5th January 2025.

Collections 

Our warehouse in Liverpool will be open between Christmas and New Year as indicated below. Orders can be collected during these hours as long as the normal booking process has been followed, and a booking slot has been obtained in advance.

If you would like further information or clarification, please do not hesitate to contact the Customer Service Team.

Animal Nutrition, GB
T: 01223 206206
E: orders@volac.com

Animal Nutrition, Ireland
T: +353 (0)49 433 4755
E: orders@volac.com

We would like to take this opportunity to wish you and your loved ones a very safe, Happy Christmas and New Year from all at Volac.